Beyond the Digital Divide: How Technology Enables an Inclusive Society

Digital inclusion is a strategic public policy priority. As digital services become more common — especially in the wake of the COVID-19 pandemic — it will be critically important to ensure that all people can access them. Bridging the digital divide is a key foundational step toward achieving this goal but there are other essential conditions to meet as well, from accessibility and affordability to usability and relevance. This application note outlines a framework for fulfilling the complete set of digital inclusion requirements