2021 CX Report: Citizen Experience in the Age of COVID-19

There’s nothing like a crisis to jumpstart modernization and upend the status quo in the public sector. And although government agencies struggled to endure flooded contact centers, public health emergencies, and WFH mandates – others prospered with impactful innovation. Now is the time for all government contact center leaders to leverage the lessons learned to transform citizen experiences, while also reducing costs and improving response. Explore our 2021 Citizen Experience Trends Report and learn what needs to change in the age of COVID-19.