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Government Contact Center Crisis Strategy Guide

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Call volumes to government agencies have skyrocketed as the public looks for information related to coronavirus from public health, labor, financial, and other agencies. Governments are also launching new programs to assist residents and small businesses. The federal CARES Act provides financial assistance to help states and large municipalities tackle the influx in support services. So how can government agencies make the most of the assistance? Get answers to your most pressing questions and expert advice on how to improve public response in days, rather than weeks. Explore our Government Contact Center Crisis Strategy Guide to learn more.