How Alabama Made Tax Services More Accessible

The Alabama Department of Revenue (ALDOR) faced significant operational challenges with its legacy on-premises systems, which were not meeting evolving needs for scalability, security and efficiency. The agency decided to move to the cloud to address several challenges, including a planned move to new facilities, limited disaster recovery and business continuity capabilities, high operational costs, and more.

This case study covers the key technologies that ALDOR used to successfully migrate critical applications to the cloud and outlines the benefits of the migration — including a modernization of the organization's faulty interactive voice response system. Read more to find out how you can make tax services better through the cloud.