Used to distribute Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) benefits, as well as unemployment insurance benefits and child support payments, states have broadly embraced the convenience of prepaid debit cards and don’t want to return to the costly days of paper-based payments. However, this era could return if states and their corporate partners don’t reach a better understanding about new challenges in this market. In a 2016 study, the Governing Institute explored these challenges and the perception gap they create. Download this report to learn more about the differences in perspectives between states and vendors and what strategies can foster better collaboration for more positive future outcomes.