Leading Your UI Program Past the Pandemic and Into the Future

Increased public awareness of the importance of the Unemployment Insurance program, as well as the establishment of new funding sources in 2021, provide an opportunity for states to pursue high-value systems modernization. In this Governing Q&A, Drew Sutter, national UI Practice Lead at CSG Government Solutions, discusses moving state UI programs forward post-pandemic. Over his career, Sutter has worked with UI programs in 17 states. Here he shares lessons learned and best practices to protect state investments in program modernization.