Leading Your UI Program Past the Pandemic and Into the Future

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Increased public awareness of the importance of the Unemployment Insurance program, as well as the establishment of new funding sources in 2021, provide an opportunity for states to pursue high-value systems modernization. In this Governing Q&A, Drew Sutter, national UI Practice Lead at CSG Government Solutions, discusses moving state UI programs forward post-pandemic. Over his career, Sutter has worked with UI programs in 17 states. Here he shares lessons learned and best practices to protect state investments in program modernization.