Meeting the Demands of Digital Citizens

With nearly half of U.S. citizens already spending 20 hours or more per week on the Internet, it’s clear the demand for online government services will continue to increase. But citizens also expect government’s digital presence to be even more reliable and secure than eCommerce sites. This infographic – based on a Governing Institute survey of 2,178 citizens – helps government leaders understand the preferences of citizens and how government agencies can better meet their digital demands.