Optimizing The Citizen Experience to Unlock the Value of Your Open Data Initiatives

The open data movement is rapidly evolving. As more government organizations recognize the benefits that come from simplifying access to the massive amounts of public data they already have, civic leaders are keen to assess the value of open data projects. The concepts around improving the citizen experience presented in this paper highlight the importance of understanding both the broad requirements and potential gains from investing in the next wave of public sector innovation.