The Future of Local Government and the Importance of Building a Digital Public Square

The events of 2020 led to an increased demand for assistance, communication, and direction from local governments. It’s clear that business-as-usual has been replaced with ready-for-anything. And there is no turning back. Governments need to become nimbler and adapt to this new normal of a deeper, more connected citizen-government relationship.

The "how" is in digital transformation. The local government of the future is no longer around the corner. It is here—now—and it needs to provide the kinds of modern digitization that consumers have come to expect if it’s going to make a lasting impact.

In this guide, we’ll highlight the three pillars of the Digital Public Square of the future, one where citizens and governments build lasting and meaningful connections.