The Future of Payments: Expanded Digital, Mobile and Cash Options are Key to Resilience and Constituent Satisfaction

The COVID-19 pandemic highlighted the need for government agencies to offer expanded digital payment options to residents and businesses. Moving forward, expectations will continue to grow, with users demanding more electronic transactions and personalized payment experiences. This white paper explores how agencies can use an array of approaches – from online self-service, to mobile wallets, to retail partnerships – to expand payment options for constituents. Learn how these options can improve user convenience while reducing staff workload and improving revenue collection.