The New Biller Best Practices: How COVID-19 Has Changed Billing and Payments

The landscape of billing and payments for local government is now seeing long-lasting changes from the COVID-19 pandemic that will continue to dictate how billers make collections, interact with payers, and adhere to the industry’s best practices moving forward.

In The New Biller Best Practices: How COVID-19 has changed billing and payments, billing organizations can get a relevant look into:

• How COVID-19 has altered customer payment habits
• 7 new biller best practices to keep collections consistent and meet the evolving payment preferences of customers
• The role that technology has played in shifting consumer preferences and why this matters for billers