The Utility CSAT Report: Improving Customer Satisfaction

Utility customer satisfaction determines everything from call volumes to JD Power scores, and countless efficiencies in between. To understand how utilities can future-proof customer satisfaction scores, 1,700 utility customers were surveyed nationwide to identify potential areas of dissatisfaction.

Download the report to learn: 

• 3 data-backed ways to improve the touchpoint respondents deemed "least satisfactory." 
• How strategically eliminating friction from the customer experience impacts CSAT scores. 
• Which touchpoint along the customer journey respondents identified as "most important."