Transforming Benefits Administration

Public employees increasingly want to know retirement administrators are applying best practices to protect retirement plans and they desire easy access to information about retirement options, as well as coaching to help make investment and retirement decisions. These demands create new challenges around an essential but often underappreciated component of pension reform: benefits administration. This guide offers a formal framework for transformation of pension plan administration through modernizing workflow processes, investing wisely in new technology, and serving the needs of internal and external stakeholders. With a framework in place, administrators can contribute to the long-term viability of retirement programs and better meet the financial needs of public retirees.