Using Customer Engagement Touchpoints to Optimize Taxpayer Behavior

As part of a collections team, you have a limited number of touchpoints to engage with your community. How can you leverage these touchpoints to reduce delinquencies, improve taxpayer satisfaction, and minimize employee lift?

The key to driving results for your local government lies in mastering customer engagement. This means analyzing everything from how you communicate with payers, to the payment options your county provides. In this latest e-book from InvoiceCloud, discover how you can amplify your taxpayer engagement through existing touchpoints in your collections process.